Frequently Asked Questions
What materials are AQVA bags made from?

Yes! AQVA products are made with eco-conscious materials, are reusable, sustainable, and help reduce single-use plastic.
Are your products eco-friendly?

We are unable to accept returns on certain items. These will be carefully marked before purchase.
How do I care for my AQVA bag?

We recommend gentle hand washing or spot cleaning to maintain the vibrant colors and fabric integrity. Avoid harsh detergents and machine washing.
What are the typical dimensions of your bags?

Sizes vary by product type, e.g., tote bags are typically around 40-50 cm in width and 30-38 cm in height. Please check each product page for exact measurements.
Do your bags have pockets?

Yes, most bags feature inside zip pockets, slip pockets, and some have outside front pockets for easy organization.
How are the handles designed?

Handles vary by product, including stitched cotton web handles, riveted leather handles, adjustable shoulder straps, and handmade rope handles, designed for comfort and durability.
Can I carry AQVA bags crossbody?

Many of our bags come with adjustable shoulder or crossbody straps for versatile carrying options.
Do you offer customization or bulk orders?

Yes, we offer bulk order options and some customization. Please contact us at info@aqva.in for inquiries.
What payment methods do you accept?

We accept major credit/debit cards, net banking, UPI, and other popular online payment methods available on Shopify.
How long will delivery take?

Delivery times vary by location. Typically, orders within India take 5-7 business days. Shipping details are provided at checkout.
What is your return and refund policy?

Returns are accepted within 7 days of receipt for non-sale items. Sale items are non-returnable. Refunds are issued as store credit. Please see our Returns Policy page for details.
Is shipping free?

Free shipping is available on orders above ₹999. For orders below this amount, a shipping fee applies.
How do I track my order?

Once your order is shipped, you will receive a tracking number via email to track your shipment online.
What if my order is damaged or incorrect?

Please contact us immediately at info@aqva.in with your order details and photos of the issue. We will resolve it promptly.
Are the colors of the products accurate on the website?

We strive to display colors accurately, but slight variations may occur due to screen settings and lighting.
Can I change or cancel my order after placing it?

Please contact us ASAP at info@aqva.in to request changes or cancellations. We will do our best to accommodate before the order ships.
How do I contact AQVA customer support?

You can reach us via email at info@aqva.in.